The time for process has come. No longer can processes be the orphans of business, toiling away without recognition, attention, and respect. They now must occupy center stage in our organizations. Processes must be at the heart, rather than the periphery of companies' organization and management. They must influence structure and systems. They must shape how people think and the attitudes they have.The triumph of process during the twentieth century trumpets its perfection for the new millenium.
Reference: Hammer, M (1996), Beyond Reengineering, New York: HarperBusiness.