Self-Service Business Intelligence and Analytics Means Just That

The mantra of "self-service" is now reaching a crescendo in the business intelligence and analytics community. Jorgen Heizenberg of CapGemini acknowledges budget constraints in the current economy make self-service business analytics an enterprise imperative. However, he cautions that security monitoring by information technology (IT) departments is still required.

The current state of our economy is also impacting IT budgets. That’s a fact that nobody can deny. At the same time the need for relevant information has increased considerably. Organizations are more and more focusing on their customer and need supporting data. That is another fact. As a result IT is reconsidering its position (back to the core?) whilst the business is waiting for the much needed report or analysis. This need for faster time to information and less IT involvement has given rise to something that is often called Business or Self Service Reporting (SSR). Traditionally BI reports are created by the IT department. SSR allows business users to do this for themselves using end user oriented query and reporting tools.

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Jorgen Heizenberg

From where I sit, the supervisory involvement of IT in the production of business intelligence and analytics is abating, though security monitoring will continue. However, the commoditization of IT means that budget-constraints will limit IT's capacity to manage business analytics projects directly. Moreover, the demand for analytics itself is expanding at a rate that IT cannot now contend with internally given existing or diminishing resources. Self-service business analytics are the future, which means that IT's involvement in producing business intelligence and analytics will flag with time.

Source: Heizenberg, J (2012, January 18), Self Service Reporting Good! Traditional BI Bad?, CapGemini.

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